Compliance: Bridging Obligations with Worker-Centric Approaches

What is Compliance?🔒

Compliance means so much more than legal obligations. It is a shared set of ongoing requirements and obligations–ensuring that the right tasks are presented and completed appropriately. 

While compliance requirements often stem from legal obligations, organizations categorize them differently and rightfully have their own interpretations about application and scope. But most importantly, compliance priorities change. A client requirement to collect t-shirt size can be absolutely critical to a relationship. In that sense, it is also compliance.

The Onboarded Compliance Engine is designed to manage these requirements as an ongoing service. We partner with our customers to define logical sets of requirements that flow dynamically to the individual candidate. This allows us to deliver optimized experiences that still meet your compliance priorities. ‍

Managing Compliance

‍We allow compliance configurations on three different vectors:

• Organizational: Specific to your organization (e.g., Company handbook, codes of conduct, etc.)
  
• Client: Additionally required tasks driven by a client’s requirements (e.g., background checks, drug screenings, etc.)
  
• Job: Tasks associated with a specific position (e.g., forklift operator license verification)

Within each of these categories, we see legal requirements applicable to workers broadly (like background check disclosures and authorizations) or specific to industries (like license verifications or health record disclosures). Whether these requirements sit at an organizational level, or apply only to specific job groups, the Onboarded Compliance Engine evaluates to ensure all applicable tasks are delivered and completed appropriately.

Worker Centric Compliance

Many services take a C-Y-A approach to compliance–disclose everything just in case. At Onboarded, we fundamentally disagree with this approach. We believe that worker experience is the primary driver of compliance. Inundating workers with repetitive tasks and irrelevant documents is disrespectful to their time and a major driver of churn. But more than that, it actually weakens your overall compliance posture. In other words, the worker’s experience is an extension of your compliance. The harder you make it for the worker to "comply", the greater the likelihood you push yourself  into a world of noncompliance.

Rather than creating endless package configurations for every possible combination of job type and worker location, our engine automatically creates worker specific workflows. These workflows stem from your configurations, but are driven by worker details. Whether it’s state specific background check disclosures, local income tax withholding documents, or company policy disclosures based on geographical location, the engine delivers the needed tasks specific to the worker.

The reality is that laws change, client requirements come and go, and worker profiles change over time. By evaluating worker compliance requirements in real time, we are able to both deliver worker centric experiences and update tasks without the need to create new configurations and packages.

Compliance UI/UX

Compliance isn’t just about content, it’s about the experience. Certain information may need to be presented in a specific order, tasks completed within certain time windows, etc.  As an embeddable service, your organization can choose to utilize the engine, but present the worker experience within your own application or system of record. Here, Onboarded provides critical UI groupings to assist in your development to ensure that the information is being presented in a compliant manner. As laws change and forms are updated, we update those groupings accordingly to enable you to deliver compliant experiences.

‍Maintaining Compliance

The legacy model of compliance maintenance is simply delivering access to compliance resources. Maybe you get an email alerting you to a change in the law, but are left on your own to figure out what that means for your configurations.We too monitor for changes in the law. We probably subscribe to all the same lists. That’s the easy part. Where Onboarded is different, is in the delivery of implemented compliance. When laws change, we deploy rapid changes to ensure the latest and greatest are available to our customers. And as an embeddable service, those changes can be reflected in real time in your chosen system. So yeah, compliance means a lot to us.

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Interested in Learning More? 

Contact us at www.onboarded.com or email us at sales@onboarded.com.